Privacy Policy

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Tradeflame’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Tradeflame’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 348 Cooper Street Epping VIC 3076. Our ABN is 91068678599. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Trade Flame Privacy Policy 

At Adventure Operations, we take the security and privacy of our customers' information seriously. This policy outlines how we collect, use, protect, and manage your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). 

1. Collection of Personal Information 

We collect information such as: 

- Name, date of birth, email, phone, shipping, and billing addresses 
- Payment information 
- Account login details 
- Website usage data (browsing, IP address, device info, cookies) 

Collected through: 

- Account creation 
- Purchases 
- Newsletter subscriptions 
- Customer support 
- Website analytics 
- Feedback and third parties (with your consent) 

2. Use of Personal Information 

- Processing orders and deliveries 
- Communicating about purchases and support 
- Recommending products 
- Providing after-sales service 
- Legal compliance and fraud prevention 
- Marketing (with your consent) 
- Business improvements and analytics 

3. Disclosure of Personal Information 
 
To service providers for order, payment, delivery, and marketing support 
Legal compliance 
Business transfers (e.g., mergers or acquisitions) 

We do not sell or rent your data to non-service providers. 

4. Security of Personal Information 
 
SSL encryption 
Access controls 
Secure payment gateways (PCI DSS compliant) 
Data minimization practices 
 
5. Cookies and Tracking 

We use cookies to remember preferences, track browsing behavior, and improve your shopping experience. You can adjust browser settings to manage cookies. 

6. Your Rights and Choices 

You may: 

Request access, correction, or deletion of your personal information 
Withdraw marketing consent 

Contact us at 1300 362 921 or [email protected] 

7. Data Retention 

We retain personal information as long as necessary or required by law and securely dispose of it when no longer needed. 

8. Third-Party Links 

Our website may link to third-party sites. We are not responsible for their content or privacy practices. 

9. International Data Transfers 

Some service providers may be located overseas. We ensure compliance with data protection laws and safeguards. 

10. Third-Party Cross-Selling and Upselling Tools 

We use third-party apps for personalized product recommendations, cross-sell, or upsell offers. These tools may collect product views, purchase history, and cart contents. By using our site, you consent to this data sharing for enhancing your shopping experience. 

11. Changes to this Policy 

We may update this policy. Changes will be posted, and continued use indicates your acceptance of updates. 

12. Contact Information 

Adventure Operations 

Email: [email protected] 

Phone: 07 3193 1110 

Address: 71 Charles Ulm Place, Eagle Farm, QLD 4009 

Date Published: 19 September 2024