Trade Flame Privacy Policy
At Adventure Operations, we take the security and privacy of our customers' information seriously. This policy outlines how we collect, use, protect, and manage your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Collection of Personal Information
We collect information such as:
- Name, date of birth, email, phone, shipping, and billing addresses
- Payment information
- Account login details
- Website usage data (browsing, IP address, device info, cookies)
Collected through:
- Account creation
- Purchases
- Newsletter subscriptions
- Customer support
- Website analytics
- Feedback and third parties (with your consent)
2. Use of Personal Information
- Processing orders and deliveries
- Communicating about purchases and support
- Recommending products
- Providing after-sales service
- Legal compliance and fraud prevention
- Marketing (with your consent)
- Business improvements and analytics
3. Disclosure of Personal Information
To service providers for order, payment, delivery, and marketing support
Legal compliance
Business transfers (e.g., mergers or acquisitions)
We do not sell or rent your data to non-service providers.
4. Security of Personal Information
SSL encryption
Access controls
Secure payment gateways (PCI DSS compliant)
Data minimization practices
5. Cookies and Tracking
We use cookies to remember preferences, track browsing behavior, and improve your shopping experience. You can adjust browser settings to manage cookies.
6. Your Rights and Choices
You may:
Request access, correction, or deletion of your personal information
Withdraw marketing consent
Contact us at 1300 362 921 or [email protected]
7. Data Retention
We retain personal information as long as necessary or required by law and securely dispose of it when no longer needed.
8. Third-Party Links
Our website may link to third-party sites. We are not responsible for their content or privacy practices.
9. International Data Transfers
Some service providers may be located overseas. We ensure compliance with data protection laws and safeguards.
10. Third-Party Cross-Selling and Upselling Tools
We use third-party apps for personalized product recommendations, cross-sell, or upsell offers. These tools may collect product views, purchase history, and cart contents. By using our site, you consent to this data sharing for enhancing your shopping experience.
11. Changes to this Policy
We may update this policy. Changes will be posted, and continued use indicates your acceptance of updates.
12. Contact Information
Adventure Operations
Email: [email protected]
Phone: 07 3193 1110
Address: 71 Charles Ulm Place, Eagle Farm, QLD 4009
Date Published: 19 September 2024
